Holiday Inn Express & Suites Owings Mills-Baltimore Area, an IHG Hotel

I gave a 9-star rating due to the facility having only one elevator. I was shocked by this but everything else was super good. My room was nice although there was a strange odor to the sheets. My room was very quiet but there was a loud party across the hall or a room down from mine. I didn't consider it a nuisance at all, in fact, it was good to hear some noise (Life as we call it), esp since I was travelling alone and grieving over the holiday weekend. Noise is good. Adam at the front desk was exceptional. BIG THANK YOU TO ADAM!! Very professional and efficient. I will return.

It was nice and staff was very accommodating and nice! Especially Erin, Manager the night when we checked in was amazing. She went above and beyond by giving us plates to eat in the lobby area with family and cups to drink our pop. As well as the next day other staff opened up breakfast early to accommodate. And really like the choice of the dove body & hand products in bathrooms are nice!

I liked that the room was nice and clean and we had the back property view with winter birds flying and foraging in the snow. The bathroom was clean and had the tissues made to look like flowers which was so cute. They also use Dove soap products which I thought was cool. The breakfast was excellent with a very wide variety of items including omelets, pancakes and fresh fruit with teas, coffee and juice. They even had brown sugar for oatmeal and low sugar items. The kitchen environment was clean and so was the seating area. Last but not least the staff was friendly, helpful and courteous. Also, the property is near a strip mall with a supermarket.

I like that the property was affordable, served breakfast, and the room was pretty comfortable. It was pretty decent.

We were there long enough it was starting to feel like home. Very comfortable, clean and the staff was friendly and helpful. We had to ask for towels a couple times and they were provided immediately.